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These Terms of Use ("Terms", "Terms of Use") govern your access to and use of the CONQRETE website and your purchase and use of products offered by CONQRETE CORP PVT LTD.
By accessing, browsing or using the website, creating an account, placing an order or otherwise interacting with the website, you agree to be bound by these Terms.
If you do not agree with these Terms, you should discontinue use of the website.
CONQRETE CORP PVT LTD
Near Nehru Garden, Code 122, Sangamner, Ahmed Nagar – 422605, Maharashtra, India
Email: ask@conqrete.in Phone / WhatsApp: +91 9022281117
Website: www.conqrete.in
Customer Support: 10:00 AM – 5:00 PM, Monday – Friday
These Terms apply to your use of the CONQRETE website and purchases made through the website.
CONQRETE sells products including:
The website may be used by individual consumers and business customers.
The website is available for general use.
Where applicable law requires parental or guardian consent or involvement for a transaction or processing of personal information, such requirements shall apply.
By using the website, you confirm that the information you provide is accurate and that you have the legal capacity or required authorisation to use the applicable service.
Customers may create an account on the website. When creating an account, you agree to provide accurate and current information.
You are responsible for:
You are responsible for activities carried out through your account to the extent permitted by applicable law.
CONQRETE may suspend, restrict or terminate an account where reasonably necessary, including in cases involving:
Where appropriate and legally required, CONQRETE may provide notice or an opportunity to resolve the relevant issue.
CONQRETE makes reasonable efforts to provide accurate information regarding products.
Product information may include:
Product specifications may be updated from time to time.
CONQRETE may modify product specifications, designs, packaging, colours, components or features without prior notice where reasonably necessary.
For already-confirmed orders, CONQRETE will seek to fulfil the product ordered, subject to availability and applicable law.
We make reasonable efforts to display products accurately.
However, the actual appearance of a product may differ slightly from website images due to:
Minor visual differences that do not materially affect the product's functionality do not necessarily constitute a defect.
All products are subject to availability.
CONQRETE may:
If a product becomes unavailable after an order is placed and CONQRETE cannot fulfil the order, CONQRETE may cancel the affected order and provide an applicable refund.
All product prices displayed on the website are inclusive of applicable GST unless expressly stated otherwise.
Shipping charges are:
Any applicable charges will be displayed during checkout.
CONQRETE reserves the right to change prices at any time before an order is accepted.
Although CONQRETE makes reasonable efforts to ensure pricing accuracy, technical or human errors may occasionally occur.
If a product is listed at an incorrect price, CONQRETE may cancel the order before dispatch and provide an applicable refund where payment has already been received.
CONQRETE may accept:
Payment processing may be handled through third-party payment service providers.
When you place an order, you are submitting a request to purchase the selected products.
An order confirmation does not necessarily constitute final acceptance of the order.
CONQRETE may cancel or refuse an order before dispatch for legitimate reasons, including:
Where payment has already been received for an order cancelled by CONQRETE, the applicable amount will be refunded through the appropriate payment process, subject to applicable law.
If you wish to cancel an order, contact CONQRETE as soon as possible.
Cancellation requests may be accepted where the order has not yet been processed or dispatched.
Once an order has entered fulfilment or has been dispatched, cancellation may not be possible.
Where cancellation is accepted, any applicable refund will be processed through the applicable payment method.
Where Cash on Delivery is available, customers may be required to provide accurate contact and delivery information.
CONQRETE may restrict or refuse COD availability for certain locations, products, order values or circumstances.
Repeated refusal of COD deliveries, fraudulent COD orders or misuse of COD may result in restrictions on future COD orders.
CONQRETE currently ships across India.
Orders are generally delivered within approximately 3–6 business days.
Delivery times may vary due to:
Delivery estimates are indicative.
CONQRETE may use multiple logistics partners, including:
The logistics provider may vary depending on destination and operational requirements.
Customers are responsible for providing complete and accurate:
Customers should review delivery information carefully before completing an order.
If a customer provides an incorrect address, the customer should contact CONQRETE as soon as possible.
If the order has not yet been delivered, CONQRETE may attempt to change the delivery address where operationally possible.
Once an order has been dispatched, an address change may not be possible.
If an order is successfully delivered to the address provided by the customer, CONQRETE may not be responsible for the consequences of an incorrect address provided by the customer, subject to applicable law.
Returns and refunds are governed by the Shipping & Returns Policy published separately on the website.
Nothing in these Terms is intended to remove, restrict or waive any mandatory rights or remedies available to consumers under applicable law.
CONQRETE products are covered by a 6-month limited warranty against manufacturing defects, subject to the separate Warranty Policy.
The Warranty Policy forms part of the applicable terms governing warranty claims.
Nothing in the Warranty Policy is intended to exclude rights that cannot legally be excluded.
All content on the CONQRETE website, unless otherwise stated, is owned by, licensed to, or controlled by CONQRETE.
This includes:
You may not copy, reproduce, distribute, modify, publish, transmit, sell, license or commercially exploit CONQRETE intellectual property without prior written permission.
You must not use the website to:
CONQRETE aims to maintain the website but does not guarantee that it will always be:
The website may be temporarily unavailable because of:
The website may depend on third-party services including:
CONQRETE is not responsible for independent failures of third-party systems outside its reasonable control.
If the website permits customers to submit reviews, feedback, photographs, comments or other content, you agree not to submit content that:
CONQRETE may remove content that violates applicable rules or these Terms.
Customers should provide honest and genuine reviews and feedback.
Customers must not:
CONQRETE may moderate or remove reviews that violate applicable rules or these Terms.
Product information is provided in good faith and CONQRETE makes reasonable efforts to maintain accuracy.
Except where otherwise required by applicable law, CONQRETE does not guarantee that every website description, image, technical detail or other content will always be completely free of errors.
Nothing in these Terms excludes any warranty, representation or legal right that cannot legally be excluded.
To the maximum extent permitted by applicable law, CONQRETE will not be liable for indirect, incidental, special or consequential losses arising from use of the website or services.
Nothing in these Terms shall exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
Nothing in these Terms shall limit a consumer's mandatory statutory rights.
CONQRETE shall not be responsible for failure or delay caused by circumstances beyond its reasonable control, including:
CONQRETE may modify these Terms from time to time.
The updated version will be published on the website with a revised "Last Updated" date.
Continued use of the website after an updated version is published constitutes acceptance of the updated Terms to the extent permitted by applicable law.
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable where legally permissible.
The remaining provisions shall continue to apply.
Failure by CONQRETE to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision later.
These Terms shall be governed by the laws applicable in India.
Subject to applicable consumer-protection laws and mandatory rights available to consumers, courts having appropriate jurisdiction in Mumbai, Maharashtra, India shall have jurisdiction over disputes arising in connection with these Terms.
For complaints, returns, order issues or other customer grievances:
Returns & Complaints Team CONQRETE CORP PVT LTD
Email: ask@conqrete.in Phone / WhatsApp: +91 9022281117
Support Hours: 10:00 AM – 5:00 PM Monday – Friday
Customers may receive a complaint/reference number where applicable to facilitate tracking and resolution.