Privacy Policy

1. ABOUT CONQRETE

CONQRETE CORP PVT LTD
Near Nehru Garden, Code 122, Sangamner, Ahmed Nagar – 422605, Maharashtra, India
Email: ask@conqrete.in Phone / WhatsApp: +91 9022281117
Customer Support Hours: 10:00 AM – 5:00 PM Working Days: Monday – Friday

2. INFORMATION WE COLLECT

We may collect different categories of information depending on how you interact with CONQRETE.

2.1 Information You Provide to Us

When you create an account, place an order, contact us, request support or otherwise interact with our services, we may collect information including:

• Full name
• Email address
• Mobile or telephone number
• Billing address
• Shipping address
• Account information
• Order information
• Order history
• Product information
• Invoice information
• Information relating to returns and refunds
• Information relating to warranty claims
• Information provided through customer-support communications
• Information provided through contact forms
• Business information where provided by business customers
• GST-related information where provided
• Any other information you voluntarily provide to us

3. PAYMENT INFORMATION

CONQRETE may offer payment methods including:

• UPI
• Credit cards
• Debit cards
• Net banking
• Wallets
• EMI
• Cash on Delivery
• Other payment methods made available through our website

Online payments may be processed through third-party payment service providers, including Razorpay.

Payment credentials such as complete card information, banking credentials or other sensitive payment information may be collected and processed directly by the applicable payment service provider.

CONQRETE does not intentionally store complete payment card credentials on its own systems where such information is processed by the payment service provider.

Payment service providers may process information according to their own terms and privacy policies.

4. INFORMATION COLLECTED AUTOMATICALLY

When you access our website, certain technical and usage information may be collected automatically. This may include:

• IP address
• Browser type
• Browser version
• Device type
• Operating system
• Device information
• Approximate location information derived from technical information
• Pages visited
• Products viewed
• Search activity
• Website interactions
• Referring website
• Date and time of access
• Session information
• Cookies
• Similar tracking technologies
• Error and diagnostic information

This information may be used to maintain, secure, analyse and improve our website and services.

5. COOKIES AND SIMILAR TECHNOLOGIES

CONQRETE may use cookies, pixels, tags, scripts and similar technologies.

These technologies may be used to:

• Keep you signed in
• Maintain shopping-cart functionality
• Remember preferences
• Understand how visitors use our website
• Measure website performance
• Improve website functionality
• Detect errors
• Improve customer experience
• Analyse traffic
• Measure advertising effectiveness
• Support marketing activities
• Prevent fraud and abuse

Third-party service providers may also place or access cookies or similar technologies where necessary to provide their services.

Depending on your browser, device and applicable law, you may be able to manage certain cookies through browser settings or other consent controls made available on the website.

Disabling certain cookies may affect the functionality of portions of the website.

6. HOW WE USE YOUR INFORMATION

CONQRETE may use your information for the following purposes:

6.1 Orders and Purchases

To:

• Process orders
• Confirm orders
• Process payments
• Generate invoices
• Arrange delivery
• Provide order updates
• Manage cancellations
• Process returns
• Process refunds
• Handle warranty claims

6.2 Customer Accounts

To:

• Create and maintain customer accounts
• Authenticate customers
• Manage account information
• Maintain order history
• Provide account-related services
• Protect accounts against unauthorised activity

6.3 Customer Support

To:

• Respond to enquiries
• Handle complaints
• Provide technical support
• Process warranty requests
• Process return requests
• Investigate delivery issues
• Resolve disputes
• Communicate with customers

6.4 Authentication and OTP

We may use third-party OTP and authentication service providers to:

• Verify mobile numbers
• Verify accounts
• Authenticate users
• Assist with account security
• Prevent fraudulent activity

6.5 Website Improvement

We may use information to:

• Understand website usage
• Analyse customer behaviour
• Improve website navigation
• Improve product presentation
• Improve website performance
• Identify technical problems
• Develop and improve our products and services

6.6 Security and Fraud Prevention

We may process information to:

• Detect fraudulent transactions
• Detect account abuse
• Prevent unauthorised access
• Investigate suspicious activity
• Protect our website
• Protect our customers
• Protect our business

6.7 Legal and Regulatory Compliance

We may process and disclose information where reasonably necessary to:

• Comply with applicable law
• Respond to lawful requests
• Comply with court orders
• Respond to government authorities
• Maintain required records
• Resolve legal disputes
• Protect our legal rights

7. MARKETING COMMUNICATIONS

Subject to applicable law and any consent requirements, CONQRETE may communicate with you regarding products, offers, promotions and other marketing activities through:

• Email
• WhatsApp
• SMS
• Other electronic communication channels

You may opt out of promotional communications by using the unsubscribe or opt-out mechanism included in the communication or by contacting: ask@conqrete.in

Opting out of marketing communications will not prevent us from sending essential service-related communications, including:

• Order confirmations
• Payment notifications
• Delivery updates
• Return communications
• Refund communications
• Warranty communications
• Account-security communications
• Important changes to our services or policies

8. THIRD-PARTY SERVICE PROVIDERS

CONQRETE may engage third-party service providers to support the operation of our business and website. These may include providers involved in:

• Payment processing
• Logistics and shipping
• Website hosting
• Website infrastructure
• Analytics
• Advertising measurement
• WhatsApp communications
• Email communications
• SMS communications
• OTP services
• Authentication
• Customer relationship management
• Customer support
• Security
• Fraud prevention
• Technology services

We may provide such providers with information reasonably necessary for them to perform their services. Third-party providers may process information according to their own terms and privacy policies.

9. LOGISTICS AND DELIVERY PARTNERS

CONQRETE may use multiple logistics providers depending on the customer's location and operational requirements. These may include:

• Delhivery
• Shadowfax
• Ecom Express
• Shiprocket
• DTDC
• Other logistics providers engaged by CONQRETE

Information necessary to fulfil an order may be provided to the relevant logistics provider, including information such as: Customer name, Delivery address, Mobile number, Order information, Shipment information. This information is used to facilitate delivery, shipment tracking and related customer-support activities.

10. SHARING OF PERSONAL INFORMATION

CONQRETE does not sell or rent customers' personal information to third parties.

We may nevertheless disclose or share information where reasonably necessary with:

• Payment processors
• Logistics providers
• Technology providers
• Hosting providers
• Analytics providers
• Communication providers
• OTP providers
• Customer-support providers
• Professional advisers
• Legal advisers
• Government authorities
• Law-enforcement authorities
• Other service providers necessary to operate our business

Information may also be disclosed where required or permitted by applicable law. We seek to limit information shared with service providers to information reasonably necessary for the relevant purpose.

11. BUSINESS TRANSACTIONS

If CONQRETE undergoes or considers a merger, acquisition, restructuring, sale of assets, financing, investment, reorganisation or similar business transaction, personal information may be transferred or disclosed as part of that transaction, subject to applicable law.

12. DATA SECURITY

CONQRETE takes reasonable technical and organisational measures designed to protect personal information against: Unauthorised access, Unauthorised disclosure, Loss, Misuse, Alteration, Destruction, Unauthorised processing.

However, no electronic storage system or method of transmission over the internet can be guaranteed to be completely secure. You should also take reasonable precautions to protect your account credentials and personal information. If you believe that your account or information has been compromised, please contact us immediately.

13. DATA RETENTION

CONQRETE may retain personal information for as long as reasonably necessary for purposes including: Providing services, Processing orders, Maintaining transaction records, Processing returns and refunds, Handling warranty claims, Customer support, Accounting, Tax compliance, Legal compliance, Fraud prevention, Dispute resolution, Enforcement of agreements, Protection of legal rights.

When personal information is no longer required for legitimate business or legal purposes, we may delete, anonymise or otherwise dispose of it in accordance with applicable law.

14. YOUR PRIVACY RIGHTS

Subject to applicable law and the provisions in force at the relevant time, you may have rights relating to your personal information, which may include:

• Requesting access to personal information
• Requesting correction of inaccurate information
• Requesting deletion where legally applicable
• Requesting information about processing
• Withdrawing consent where processing is based on consent
• Exercising other rights available under applicable data-protection laws
• Raising a complaint regarding the processing of your personal information

Requests may be submitted to: ask@conqrete.in. We may take reasonable steps to verify your identity before processing a request.

15. CONSENT WITHDRAWAL

Where processing is based on your consent, you may withdraw that consent subject to applicable law. Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal. Withdrawal of consent may affect our ability to provide certain services where that processing is necessary for providing the relevant service.

16. ACCURACY OF INFORMATION

You are responsible for providing accurate and complete information when creating an account, placing an order or communicating with CONQRETE. You should promptly update your information where necessary. CONQRETE is not responsible for delays, failed deliveries or other issues caused by inaccurate or incomplete information provided by the customer, subject to applicable law.

17. CHILDREN AND MINORS

The website may be accessed by persons of different age groups. Where applicable law requires parental or guardian consent or involvement for processing personal information or entering into a transaction, such requirements shall apply. CONQRETE does not knowingly seek to collect personal information from children for purposes that are not permitted under applicable law.

18. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links, integrations or references to third-party websites and services. CONQRETE does not control third-party websites and is not responsible for their independent privacy practices, security, content or policies. Customers should review the applicable privacy policies of third-party services before providing information to them.

19. CHANGES TO THIS PRIVACY POLICY

CONQRETE may modify this Privacy Policy from time to time to reflect: Changes in our services, Changes in technology, Changes in business practices, Changes in legal requirements, Changes in applicable privacy laws.

The updated policy will be published on this page with a revised "Last Updated" date. Where required by applicable law, CONQRETE may provide additional notice or obtain consent.

20. GRIEVANCE AND PRIVACY CONTACT

For privacy-related questions, complaints or requests, contact:

Returns & Complaints Team CONQRETE CORP PVT LTD
Email: ask@conqrete.in Phone / WhatsApp: +91 9022281117
Support Hours: 10:00 AM – 5:00 PM Monday – Friday